Anytime

• No-rush project
• Experimental / Trial prints
• Checking media availability

1-week lead

• Small order print run, art & photo
• Files are ready-to-print

2-week lead

• UV Printing (Ready-to-Print)
• Medium sized, multi-item order
• Artwork need adjustments before print

More than 2-week lead

• High-end reserved media
• Large size, multi-item order
• Artwork not ready yet

Our turnaround vary from case to case. Once we know all specifications, we will let you know whether it can be manufactured within your projected in-hand date.

• Production starts when payment is cleared or approved
• We are okay to partially start production while waiting updated files. Late update may impact shipping cost.
• "Production" and "Shipping" time calculated separately

• In-Hand date estimated by the end of day
• You may need 1~2 day earlier in case of delivery exception or unexpected logistic issue.

• Rush fee depends on types production and how much time we can compress for hitting your deadline
• Nominal rush fee may vary depending on the impact of our current schedule

Shipping

• Free shipping may apply to certain amount
• For large orders, shipping may split to several packages
• Expedited shipping available by request

On-Site Delivery

• If you ship print to a hotel before you arrived, please inform your hotel receptionist
• Let us know hotel name, address, length of stay, room number in shipping details

We wish you a safe travel and having a good show. Please have your prints “in-hand” 1~2 days in advance.

• RGB Image: Use “Adobe RGB 1998”, or “DCI-P3”
• CMYK Image: Use “PrintWide2020”
• Please adjust your device and software for consistent color profiles.

• Always specify size and the resolution of the artwork.
• 300 Pixel Per Inch (PPI) is “minimal” resolution for imaging. However, 350, 600 or 720 ppi also works if you pursue more lossless print result.
• Export image as big as you can handle, use any AI-powered photo enlargement does not violate our terms of service. Please be mindful that image processing artifact may occur.

• For art and photo, add “0.125 inch” to overall width and height to your document (0.0625” all sides).
• For stretched canvas frame , add “5 inch” instead (2.5” all sides).
• Do not leave important graphic, legal notes, logo around the boarders
• [Example] 6x8 Photo, needs 6.125x8.125 document size for cutting
• [Example] 12x18 Stretched Canvas, needs 17x23 document size for warping frames

• Adobe Create Cloud: Photoshop, Illustrator, InDesign Package
• Acrobat PDF
• Popular image formats: jpg, jpeg, png, tif, tiff
• Please embed color profile.

• Varnish Layer for texture
• Graphic Layer (Your artwork)
• White Layer for opacity
• Choice of VFX Vinyl or Substrate

• “White layer” is a key layer beneath your artwork. It decides whether to reveal special effect on your artwork.
• Artwork above solid white area will be printed as normal image.
• Artwork above empty white area will blend color with VFX vinyl underneath.
• Transparent or white image above solid white area will printed as white.
• Transparent or white image above empty white area will expose VFX vinyl.

• “Varnish layer” is a key layer on top of your artwork. It decides whether to apply glossy gel effect on your artwork.
• Full amount of varnish on top of your artwork will create glossy spot raised effect.
• Thin varnish will turn artwork from semi-matte surfaces into semi-gloss finishing.
• Very thin varnish will create a near-invisible, watermark-like ghosting effect.
• Varnish has “wetting effect”, just like the color of fabric turns darker when getting wet.

• [Option 1: Photoshop] Create solid color, and create a mask. Rename layer as White or Varnish.
• [Option 2: Photoshop] Create a spot color channel, named exactly as exactly as ”White” or “Varnish”. Black indicates ink-applied area, white as blank.
• [Option 3: Illustrator / InDesign] Create a spot color swatch named exactly as ”White” or “Varnish”. Apply spot color with desired overprint orders.

• Photoshop / Illustrator / InDesign Package that carry layer information
• Do not leave layers unorganized

• Use PNG or Photoshop, or Illustrator format
• Follow our image, set up correct size, resolution, and color profile
• Leave 1/16 to 1/8 inch, clean, white border around your artwork
• Any transparent area will be cut out.

• Setup proper image in Adobe Illustrator or InDesign
• We need exact file dimension for both print and cut. Please provide assets or embed images.
• "Die cut" must be a closed vector path, in an organized layer
• "Kiss Cut" is optional, for creating easy-peel handle, 1/8 is optimal
• The cutting distance between stickers is recommended between 1/16 to 1/8 inch

• Follow advanced setup, organize layer contents
• Instead of creating cut line outside your artwork, make cutting path goes inside around 1/16 inch.
• Same idea like setting border-less prints, but you decide the shape of the page

• We offer matte / luster / gloss lamination with outdoor UV & Water protection
• Holographic lamination is indoor only

• Absolutely
• You can setup UV printing document in either Photoshop or Illustrator, then bring them into Illustrator for setting cutting paths
• Sticker must have 1/8 to 1/16 outline with nothing printed

• Magnet can be cut into small gift size, like collectible fridge magnets
• Flexible magnetic sheet is an ideal choice for easy-swap store menu, sign, or vehicle advertisement
• Make sure your applied surface is "Magnetic Receptive"

Presentation

• Please measure space before ordering and installation
• Adjust proper lighting intensity and angle, we recommended "full spectrum" LED lighting

Cleaning

• Dust gently for removing collected dust
• Do not use detergent or rubbing alcohol on the surface
• For sanitation purpose, use UV sanitizer wand, but avoid long irradiation

Art Board

• We offer custom shape for aluminum composite art board up to 46 x 94 inch
• Price may vary depends on the shape and complexity

Canvas Frame

• Available length: 8, 10, 11, 12, 14, 16, 18, 20, 24, 28, 30, 32, 36, 40 inch
• Available width: same length listed above plus 48, 50, 60 inch
• Custom size not listed has minimum quantity between 2~4 set

• Yes, we allow client bring any compatible, flat material for UV printing
• Substrate must be almost perfect flat and evenly leveled
• Print result will vary depending on the type of the material, surface, and leveling

• Available width of the bar is: 9, 12, 18, 24, 36, 48
• Scroll bar embedded with magnets
• We can do custom length
• Due to the fabric weight, we can't replace digital canvas with traditional canvas

• 24x36 is a popular size, a sweet spot between size and cost
• Double-side capable
• Grommet is optional depending on your need, some client prefer poster clip